I am ready with the tools, Sir

Living in own house has its advantages in comparison to life in a rented house. There are many physical benefits in addition to emotional comforts. There is no problem of the searching scrutiny of the landlord, especially if he or she is living in another part of the building. Lady of the house can go on buying whatever she wants as there is no problem associated with packing and movement while changing houses. Rented house is not our property; taking proper care of the building or not can reflect on our values and culture. If this is ignored, there is no problem of maintenance. However, living in own house has its disadvantages too. Even small problems cause more mental tension. The biggest disadvantage is that the problem cannot be transferred to the landlord and denies the pleasure of reminding him repeatedly till it is redressed. On the other hand, if the lady of the house is reminding of the problem repeatedly, intensity of the pain can only increase! The quantity and quality of problems increase as the building ages and becomes old. The troubles are confounded as we would also have aged with the building.

We had one such trouble some years ago. Rodents had made home rather unauthorizedly in the sewerage lines of the house. They had neither obtained permission for settling there nor paying rent, but living and multiplying comfortably. There were disciplined enough not to trespass into the house and fortunately there was no problem inside the house. But the sewerage lines were blocked and water flow was disrupted. It is difficult to find workers to handle these types of issues. Finally one person was located. He came, dug up the entire length of the lines, removed the heaps of muds deposited by the bandicoots and cleared the way. My presence was required throughout the action and he needed support by providing buckets, mugs, pouring water and checking the flow, answering his questions etc. He took a lunch break in the middle of the work and went away for two hours. I could neither go out on other errands nor relax at home as it was not known when he would come back. After he was finally done with the job, water was flowing freely. He said that the lines are to be got covered by someone else as he does not do that type of jobs. The sewerage lines were now left open and could not be left that way for long for well-known reasons. Another person was found for covering the lines, after much efforts. He arrived at his convenience and needed money for cement and bricks before start of the work. Items were bought and work was started, but he said the quantity of cement was insufficient and needed more money for additional purchase. He finished the job, charged more than what was agreed and was about to leave. When asked to clean the surroundings, he said it could be got done by our domestic help on the next day.

The problem of blocked drains returned after one month. The person found for solving it started by advising me that the earlier worker had done a horrible job and hence the problem has returned. He was told to complete the entire work up to cleaning stage. He found co-workers and ran a fat bill. Other troubles in getting the work done were the same like unscheduled lunch and tea breaks, asking for help and observing water flows etc. At last the work was completed but the problem returned after one month. When I mentioned about the problem to friends and relatives, each of them said they had faced similar problems. There is lot of comfort in sharing such problems with friends and relatives. Some of their tales made me feel better because their ordeals were much worse. One friend even said that he had to get a part of the wall re-done because the water was flowing into the foundation after repairs, instead of the sewerage main lines outside the house. Ultimately I had to find the solution myself. I got the entire line replaced using strong pipes instead of brick and cement masonry work. Thankfully the problem has not returned. The bandicoots are probably still learning about penetrating those strong pipes.

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My host here in USA had some issues with his house and needed some help to address them. He told me that the worker would come at 11 AM and I was requested to get the jobs done as he would be away on some other work at that time. I reluctantly agreed and braced myself for the ordeal in the light of my earlier experiences. The items for fixing and repair included a small leak in the roof, clearing clogged drains and repairs to the glass doors. A car stopped in front of the house five minutes before 11 AM. The driver waited for five minutes and rang the bell at exactly 11 AM. He asked me to advise the jobs to be done and show the spots. Once it was done, he inspected the problem areas  and said that there were two more issues that required fixing which we were not aware. He showed the spots and suggested that it be got done now or else the problems may aggravate during snowfall. He wanted to know the opening loft position in the house to enable him to reach the ceiling to fix the leak. We said that there is no such loft inside the house. He insisted that the houses have such an arrangement as he knew layout and structure of such houses. He identified the loft, went in it and made a final inspection. He said he would be back on the next day with the required material, at the same time.

He arrived promptly at the appointed time. He wanted to start the work. Out of courtesy, I asked whether he needed any support from me. My host had shown me the tool room in his backyard and I thought some tools lying there could be handy. "I am ready with the tools, Sir", he said looking at his mini truck parked in front of the house. "I have all the items and chemicals required for the jobs as well", he said and proceeded with his work. There were no breaks in the middle of his working. He used a collapsible ladder that was mounted on the truck for climbing over the house. The 15 feet folded steel ladder was extended to about 80 feet for reaching the top of the house. At the end of his work, he collapsed it to its original size and mounted again on the truck, all by himself. I was looking expectantly that my help may be called for holding the ladder, but there was no such request. 

He had identified the tools required for the various components of the work and ready with them at the start of the work. The tool kit had a collection of all tools for every conceivable application available in it. Required material was also kept ready in a bag. What was more impressive was the approach to the work.  He had waste cloth ready with him in his kit for spreading on the ground before placing the small ladder and tools on the floor inside the house, to prevent scratches on the floor and smudges on the carpet. At the end of his work, he cleaned all parts, removed the old screws and nails, shingles that were removed while repairing the ceiling etc. and carried them into a dust bin in his truck. There was no need for any cleaning to be done by the maid on the next day. 

I was now concerned about the amount to be paid for the work done. He said he would send an invoice by mail. The mail duly arrived and my host took care of it. I was advised that the final bill was less than what my host had anticipated. The bill had breakup of items used, inspection charges and service charges. The whole episode was a pleasant one. It was an example of professionalism at its best.

*****

This is not to suggest that all experiences are either as good or as bad as above. There are good experiences as well as bad ones, everywhere. There is scope for planning and display of professionalism in all walks of life. That is what sets apart good workers from the mediocre ones. This also shows the importance of proper training as well as imparting and acquiring necessary skills in various walks of life.