All packets are intact!

Traveling has its share of pleasures and pains.  Packing and unpacking are indeed an integral part of the traveling saga.  Packing and unpacking woes leaves their scars on the trips and sometimes even beyond them. Missing suitcases, rerouted or late arriving baggage, broken handles, torn bags are all part of the traveler's worries.  Broken bottles, leaking creams and cracked souvenirs leave indelible marks on materials as well on the mind.  The relief one experiences when things are in order after unpacking at destination is sometimes seen to be believed.  This is all the more true when the journey is through three or four long flights and crossing many countries and airports.

There are funny instances too.  At the baggage receiving areas in many international airports warning signs are displayed: "Beware of similar looking baggage!".  Despite this warning passengers sometimes take out the wrong suitcases and realise this only after opening them at their hotels or homes.  When they make a quick trip back to the airport, they find another passenger confronted with a similar problem.  If it is a boy and girl suitcase swap, it may result in a marriage in true "Bollywood" style.  Afterwards they need not worry since it will be common suitcases thereafter.  Of course, they may not worry about suitcases at all as there would be many more things to worry about.

Recently I had to help pack a close relative's luggage items for a long trip to a far away land.  I was cautioned not to open a carton box and that it should go in the suitcase as it is.  Instructions were faithfully carried out and the carton box was loaded along with other items, many of them being glass ones.  When the phone call came after the person reached destination, the first thing I heard was that all the items were safe and just as they were before they were packed.  "All packets are intact!" was the first communication.  Other details of the journey followed only thereafter.

The problems involved in moving (shifting to a different house) is no different.  First is the problem of sorting out the existing items at home.  Even bigger problem is the one of discarding useless items.  In fact, the existence of some of the items at home dawns on us only when we see them at the time of shifting!  Life has been going on for several years without their use and yet it is difficult to discard them.  They are again packed and carefully taken to the new house only to keep them in the attic till the next move is made.  Even with all the care taken in packing and moving the items, there are always some parts broken which even the best "Fevicol" cannot bind.  This loss of goods due to breakage is universally accepted and many companies give a fixed or variable allowance called "breakage allowance" when employees move on transfer.

Modern living has introduced the services of "Packing and transporting agents" who take care of all the packing, transporting and unpacking at destination.  Some of them advertise that they are the "Second best packers" meaning that the Lord is the best packer ever in business.  They even exhibit a Pomegranate or Jack-fruit in their advertisements as a tribute to the best packer in business.  When shifting work is entrusted to these second best teams, one need not worry about shifting except the big bill and broken items.  They are not responsible for breakages as it is a natural by-product of shifting.

A close friend met with an accident and was admitted to a hospital for treating a fracture.  When I met him at  the hospital, his first request was to move the wrecked car to the garage of his house.  Not being familiar with automobiles I was at a loss to meet this request.  The car had been moved by the Police from the accident spot to the yard in front of the police station.  If the car was not moved immediately, there was the danger of many parts missing in a few days.  Anyone who has seen vehicles dumped in front of a police station knows this.  I suddenly remembered an advertisement by a "Packers and Movers" company that claimed "We move anything, anywhere, anytime".  When I called the company over phone, the person receiving the call said they do not do this kind of work.  I asked him as to why they claimed to move anything, anywhere, anytime if they could not move a wrecked car from police station to a garage.  The person at the other end said that he did not know about it and would ask his father who was the owner of the business.  I left my telephone number to call me back.  The call was returned in the evening and they agreed to do the job.  The father-son duo came in their Jeep and towed the wrecked car from the police station to the garage at the friend's house.  "I am not charging you anything, Sir.  Thank you for reading our advertisement and reminding us of its value", said he senior man.

While thinking of packing and forwarding, an old accountancy joke comes to mind.  Managing Director of a company was in the habit of charging all personal expenses also to the company's account.  His accountant being a paid employee had no alternative but to comply with the given instructions.  When the Managing Director's mother died, MD instructed that all the funeral expenses should also be charged to the company's account.  The Accountant queried as to what "Head of Account" he should debit the expenses.  MD thought for a while and nonchalantly replied - "Packing and Forwarding expenses".  Some wonderful accounting that was!             

Wedding Reception, with a difference

Marriage functions were a week long affair in this part of the country, some six or seven decades ago.  It was pruned to five days in the 1950s and 60s.  It was abridged to a three-day capsule in the later 60s. This continued till the 70s after which a two-day function became the norm.  The second day was for the main event and a reception would follow in the evening.  Elders considered the main event on the second morning very sacred.  When they attended this part of the function, they felt it as a duty performed sincerely.  Modern busy life style brought a new meaning to "Wedding Receptions".  There are some advantages in  such receptions; there is no need to be at the venue at  fixed timings.  One can go at any time during the time slot of three to four hours.  Neither the host nor the guest have time for each other.  A mere broad smile and shaking of hands will assure the host that the invitation has not gone a waste.  The guest also does not bother about niceties of being taken care of.  In such gatherings, everyone takes care of himself or herself. In fact, except the photographers and videographers, everyone is relaxed and comfortable.  Or one does so believe and behave.

In many countries, such events are planned in detail and often the job is entrusted to a "Planner" or "Consultant".  Even the table at which the guest is to sit is per-planned.  There is no place for gate-crashers. "I just came to know that the function is arranged.  What is the meaning of formal invitation between us?  It is our own function, no?", one does not have the luxury of saying so in these countries.  Hosts here believe that they are planning all the details of a "Wedding Reception".  The events are certainly planned, but not by the hosts.  The Choultry or Hall owner decides what are the decorations to be made.  We are allowed limited freedom of selecting from one of the photographs in the album shown to us.  The caterer decides what the guests eat.  Videographers and photographers decide where we stand and for how many seconds.  There may be some excellent music concert by well known artistes, but it is more of a humiliation to the artistes than recognition of their talents in the high decibel level noises in the hall.  When the reception is to be held is decided by the rent paid for the hall.  This often dictates that the reception is held before the actual marriage ceremony.  In the initial days this was frowned upon.  Now everyone has reconciled to it.  One can even say that families who hold the reception after the main event are still backward and need to become progressive.  More important than all, when the bride and groom arrive at the hall and give "Darshan" to the waiting guests is decided by the "Beautician".  An answer has now been found for solving the problem of restlessness among the guests.  Many wedding receptions now allow guests to have a sumptuous dinner before greeting the newly-weds.  If you are in a hurry and the newly-wed or going-to-be-wed couple have not arrived at the venue and held up at the beauty parlor, hand over the gift (mostly in the form of an envelope as it is easy to carry and avoids pains of shopping for an ideal gift) to the parents of the couple.  Assuming that they have also not gone to visit another beautician.  There is perfect understanding among all concerned and there is no possibility of being misunderstood.

A wedding reception that we attended last week was indeed a reception with a difference.  We knew only the bridegroom, one of our students.  But the invitation was extended to us by his parents who had traveled some 30 kilometers only to invite us personally.  The invitation had a long list of family members of the hosts and indicated that they were from a cultured family.  The invitation requested the guests to be present at the venue by 4 PM.  Some cultural programs were also planned as depicted in the invitation.  When we reached the venue at 4 PM, all the persons mentioned in the invitation were present to receive the guests.  Refreshments were served in an orderly manner.  Cultural programs started on time.  Little children recited "Shanti mantras" to begin the program.  They were followed by four young girls who represented the four directions - East, West, North and South.  Each one had a message for the gathering; peaceful co-existence, spirituality, patriotism and teamwork.  There was a group dance in praise of the Mother Goddess Chamundeswari.  Elder members of the family were called upon the stage to light the lamp to inaugurate the celebrations.  All of them were given mementos specially made for the wedding reception function.  All the teachers of the bridegroom were invited one by one and honoured on the stage and newly-wed couple received their blessings. There were teachers starting from Nursery school to College. Those who taught music and Hindi were also there.  There were other items of cultural programs including skits and group dances.  The bridegroom himself took part in the events through singing and mono-acting. 

At 7.30 PM the newly-weds entered the stage from the two sides, singing and dancing.  Thereafter it was a regular wedding reception.  The only difference was it was a served banana-leaf dinner instead of the usual buffet fare.

The quality of cultural program was of a very high quality and received wide appreciation from all the guests.  It was indeed a "Wedding Reception" with a difference.  

        

Artha Shoucha - Purity in "Financial Dealings"

It was a hot afternoon and the sun was blazing in full glory.  Most of the people were indoors and taking rest after lunch.  Their afternoon siesta was disturbed by the continuous noise of the ringing of the big bell.  The King had arranged for fixing a big bell in an elevated place in front of the palace.  A long  rope tied to the gong was enabling ringing of the bell by pulling the rope.  Anyone aggrieved could go to the bell and pull the string.  The reverberating noise would bring all concerned to the adjoining court hall.  The King himself would arrive and the court would be in session.  The hearings were open and the general public could sit and watch the proceedings.  There was no need to file a complaint and wait for a date for hearing.  The parties to the litigation would be heard immediately.  The evidence would be evaluated and judgement pronounced then and there, save for rare exceptions.  The judgement was just and often harsh on the wrong-doer.  There was no escape from the consequences of wrong-doing, irrespective of who the accused were.  In the early days after the bell was fixed, there were a number of instances when the bell was used by parties seeking justice.  In due course, the very existence of the bell reminded the people of the harsh and merciless judgement that would follow if they did anything wrong.  Now the people were law abiding and did not dare to do any injustice to others.  The community was living peacefully and the state was prospering making everyone happy.

Ringing of the bell after a long time triggered a plethora of questions.  Who is ringing the bell now?  What is the reason? Who is the complainant?  What could be the contents of the complaint?  These were some of the questions on the lips of the people of the city as they flocked the courtyard.  The King also arrived shortly.  Everyone was surprised when they saw the complainant.  The rope tied to the gong was being pulled not by a man or woman but a dog!  It did not make any difference to the King.  He started the proceedings in right earnest.

"What is your complaint and what is the relief you require?" asked the King.
"I was going in the street without disturbing anyone. One man threw a stone at me.  It hit me with full force and I am bleeding profusely.  I want him punished for his act", said the dog.
"Who was the man?", the King asked.

Dog gave the description of the person who hit him.  While this inquiry was going on, the palace Vaidya (Doctor) started applying a bandage on the wounded part of the dog's body.  Within a few minutes, guards of the courtyard brought a man fitting the description given by the dog.  The dog identified its assailant.  Court proceedings continued.

"Did you hit the dog with a stone?", the King thundered.  The assailant did not muster courage to lie.
"Yes, your majesty. I hit the dog with a stone", he agreed.
"What was the reason for throwing a stone?  Did it attack you?", asked the King.
"No your majesty, it was an unprovoked action", said the man sheepishly.

Guilt was established beyond all reasonable doubts.  The attacker had confessed to the crime.  The King had developed a practice of asking the complainant to suggest the nature and quantum of punishment.  He asked the dog to suggest the punishment to the accused.

"Make him a Dharmadarshi (Trustee) of a temple, Your Majesty", said the dog.  Everyone present, including the King and the ministers, were surprised.  To avoid any misunderstanding King asked the dog: "Are you sure of what you are suggesting?  Do you think it is a punishment? Is it not more of  a reward"?

The dog replied in the affirmative.  "Yes, your honour.  I was myself a trustee of a place of worship in my last life.  I had to handle a lot of temple funds.  I could not resist some misappropriation of funds for my own benefit.  I am now born as a dog.  Let this man be made a trustee of public funds.  He is most likely to misappropriate funds for selfish ends.  As a consequence, he will be born as a dog in the next birth.  I am repenting for my misdeeds in the last birth.  I may be born as a man again in my next birth.  Then I can throw a stone at him and take revenge!"

Whether there is a next birth or whether dogs could talk is not the question in this story.  Whether taking revenge is a proper response is also not the moot point.  Handling public funds or others property without misuse is the basic issue.  This has become all the more focused now in view of the multitude of scams that are unearthed regularly, day after day.

Bharata Ratna Sir M Visvesvaraya, former Devan of the princely state of Mysore and identified with the KRS Dam, was known to be an epitome of utmost probity in public life.  He is said to have two sets of candles in is office.  He would use the candle bought from government funds in the night until he finished his official work.  Just as he finished his official work, that candle would be extinguished and another candle bought from his personal funds would be lit for doing other chores.  There cannot be a better example of "Purity in Financial Dealings" than this.  The word "SCAM" would not find any takers if such is the practice today.

Purity in financial dealings is the most precious of all purities.  Especially when it involves public funds or others money.  Hence the saying:

सर्वेषामेव शोउचानां अर्थशोउचम् परम् स्मृतं |
योर्थे शुचिर्हि स शुचिः न म्रुद्वारि शुचिः शुचिः ||

SarvEshAmeva showchANam arthashowcham param smrutam
Yorthe shuchirhi sa shuchihi na mrudwari shuchih shuchihi

"Purity in Financial Dealings" is the most sacred of all purities.  A person not pure in his financial dealings remains impure even if he is clean in all other respects.  Bathing any number of times using any quantity of cleaning material (like mud, soaps etc.) does not make him clean.

Who can tell this to our leaders and their followers (us)?         

View from High Places

A New York Times correspondent is reported to have asked George Mallory, the famous English mountaineer as to why he wanted to climb Mount Everest. His reply is considered as the most famous three words in mountaineering - "Because it is there". Mallory is credited with having taken part in the first three British Mount Everest expeditions in the 1920s. He and his partner Andrew Irvine disappeared somewhere on the North-East ridge of the mountain when they were about 800 feet from the summit. Mallory was in his prime and 9 days short of 38 years when he disappeared. Their actual fate was not known until May Day in 1999, when their bodies were discovered.  Whether the two actually reached the summit or not is still being speculated. If they actually did it, it was nearly three decades before Edmund Hillary and Tenzing Norgay did it on 29th May 1953. Tenzing's grandson Tashi Tenzing (daughter's son) climbed the summit in 1993. Tenzing's son Jamling  Norgay, along with Edmund Hillary's son Peter Hillary, also climbed the peak in 2003 making it three-in-one in the family. They indeed reached great heights!

Man has always cherished reaching great heights physically and have a view of the surrounding from "High Places". In our part of the world, one can always see a temple, small or big, on every noticeable peak. The objective behind these constructions were probably more to motivate people to climb hills and keep fit rather than seek divine intervention. Modern civilization has made it a point to construct high rise buildings or towers and establish an observatory there to have a 360* view of the surroundings.  We can also go the top of such buildings or towers to have breathtaking views of the world below. We need not carry the burden of oxygen cylinders or suffer the exhaustion of climbing in ice clad surroundings. The observatories levy a cost for the services of the lift and using their facilities.

 One of the first such view we had was in St. Louis, Missouri, USA.  The magnificent Steel Arch standing on the banks of the mighty Mississippi river is a great sight even to look from a distance.  It has a viewers gallery at a height of 630 feet from which one can have a beautiful sight of the Mississippi river on one side and the city buildings on the other. Going in the elevator up to the gallery is itself a thrilling experience. The movement to the top of the arch is through a cabin designed as a combination of train, tram and lift. The picture alongside (taken from the internet) provides a view of the arch during the night.  A visit to the city of St. Louis is incomplete without a view from the Steel Arch Gallery. Please CLICK HERE to read about details of this arch and our visit there.

Another memorable "View from High Places" we had was from C N Tower, Toronto, Canada.  We got this opportunity on the drive back from  Niagara Falls.  The 553 meter (1815 feet) structure is a concrete communication and observation tower completed in 1976 at a cost of 63 million Canadian dollars. Construction of the tower was a successful venture and the loans were repaid in 15 years.  It gets the name from the "Canadian National Railway Company" that constructed it. It has 147 floors and elevators take us to the top of the tower in less than a minute: 58 seconds to be exact. From the observation towers one can see up to a distance of over 100 kilometers and even the mist rising from the distant Niagara Falls. The revolving restaurant at the top of the tower is a great attraction and takes a full round in 72 minutes.  The 360* view from the observation tower gives a wonderful view of the Lake Ontario and the surroundings. A picture given alongside (taken from the internet) gives a view of the tower from the lake. The tower is a key symbol of the city of Toronto.

City of New York is full of skyscrapers and viewing galleries. Empire State Building has been a landmark for the city since 1931. A view of the city from the observation gallery on the 86th floor of this building gives a full 360* view of the city and its many buildings around it. The building stands 1,250 feet (381 meters) and has 102 stories. Height with Antenna is 1,454 feet (443 meters).  Its statistics simply amaze us.  The building was constructed in the times of "Great Depression". The building was opened within 14 months (March 1930 to May 1931) from the time its construction started! It was completed four months ahead of schedule and at a much lower cost than originally planned. Super fast elevators take the visitors to 80th floor in seconds. After changing elevators for moving up to 86th floor we reach 86th floor viewing gallery. There are hundreds of tall buildings around it and the view is to be seen to be believed. For a payment of 5 dollars a visitor can get a handheld radio device and can hear an interesting commentary that explains the view ahead from different view points. Books are also available to illustrate the buildings and scenery that one sees from different angles in the observatory. Our visit to this gallery in August 2005 is still fresh in memory.

Eiffel Tower in Paris, France has mesmerized millions of visitors over the years. Constructed to commemorate the 1889 world trade fair held in Paris, it stands 324 meters (1,063 feet) tall and offers a panoramic view of the city and its surroundings.  It is said to be the most visited paid monument in the world.  The lift system takes the visitors to three different levels and the visitors gallery at the third level is always full of visitors. Once a visitor reaches this level, he/she would like to stay and keep on looking around for a long time. "Visit Paris at least once in your life time", an uncle used to stay. A visit to Paris means a visit to this wonderful tower also. The picture alongside (taken from the internet) gives a view of the tower and the fountains nearby.  Our visit to the tower in July 2008 is always a cherished memory.

Seattle is one of the most beautiful cities in the Pacific North-west and "Space Needle" is the city's official landmark. It was constructed for the World Fair of 1962 held in this city.  It is a 605 foot tall privately owned structure.  As the coastal area is sensitive to earthquakes, special precautions have been taken to make it quake resistant.  It has withstood a 6.8 Richter Scale earthquake in 2001. Constructed in 1960s at a cost of 4.5 million US Dollars, it underwent a renovation in the year 2000 at a cost of 20 million US dollars. Its elevators move at a speed of 800 feet per second and take the visitors to the 502 feet high observation deck in a flash. There is a revolving restaurant at the saucer-shaped top. The New Year fireworks from the tower is a fantastic event and worth watching. If you plan for a wedding in the Pacific North-west, Space Needle is the place to go as this has been a venue for numerous weddings. The picture given alongside (taken from the internet) gives a beautiful view of the city and the bay. It you want a view of the city of Seattle without actually going there, click on this link: http://www.spaceneedle.com. Our visit to the tower in December 2010 was on a Full Moon Day.  We went to the gallery in the evening just before sunset and could see the view before sunset as well after moonrise. It was indeed an unforgettable experience.

We narrowly missed the view from the famous "London Eye" due to time constraint during our visit there in July 2008.  But it was compensated by the visit to "Singapore Flyer" last month.  Details of that has to wait for another day.

Most of these places offer ticket sales on the internet and the tickets purchased are valid for one year.  A proper planning will ensure a smooth visit to these "High Places" and provide a pleasant sight seeing.

Add-ons and Group tours

In the initial days of "No-frills Airlines" or "Budget flights", a passenger holding such a ticket entered the cabin and was greeted by the cabin attendant.  The passenger had been made to walk a long distance from the boarding station to the aircraft.  The airline had dispensed with the use of aero-bridge or buses for transporting the passengers from the boarding station to cut costs.  The exchange between the attendant and the passenger went on like this:

Attendant: Welcome aboard, Sir. May I see your boarding pass?
Passenger: Sure.
Attendant: You're in seat 21 C. That will be $5, please!
Passenger: What for?
Attendant: For telling you where to sit.
Passenger: But I already knew where to sit.
Attendant: Nevertheless, we are now charging a seat-locator fee of $5. It's the airline's new policy.
Passenger: That's the craziest thing I ever heard. I won't pay it.
Attendant: Sir, do you want a seat on this flight, or not?
Passenger: Yes, yes. All right, I'll pay. But the airline is going to hear about this.
Attendant: Thank you. My goodness, your carry-on bag looks heavy.  Would you like me to stow it in the   overhead compartment for you?
Passenger: That would be great, thanks.
Attendant: No problem. Up we go, and done!  That will be $10, please.
Passenger: What?
Attendant: The airline now charges a $10 carry-on assistance fee.
Passenger: This is extortion. I won't stand for it.
Attendant: Actually, you're right - you can't stand. You need to sit and fasten your seat belt. We're about to push back from the gate. But first I need that $10.
Passenger: No way.
Attendant: Sir, if you don 't comply, I will be forced to call the air marshal. And you really don't want me to do that.
Passenger: Why not? Is he going to shoot me?
Attendant: No, but there's a $50 air-marshal hailing fee.
Passenger: Oh, all right, here - take the $10. I can't believe this.
Attendant: Thank you for your cooperation, sir. Is there anything else I can do for you?
Passenger: Yes. It's stuffy in here, and my overhead fan doesn't seem to work. Can you fix it?
Attendant: Your overhead fan is not broken, sir. Just insert two quarters into the overhead coin slot for the first five minutes.
Passenger: The airline is charging me for cabin air?
Attendant: Of course not, sir. Stagnant cabin air is provided free of charge. It's the circulating air that costs 50 cents.
Passenger: I don't have any quarters. Can you make change for a dollar?
Attendant: Certainly, sir! Here you go!
Passenger: But you've given me only three quarters for my dollar.
Attendant: Yes, there's a change-making fee of 25 cents.
Passenger: All I am now left is a lousy quarter? Whatever will I do with it?
Attendant: Hang on to it. You'll need it later for using the toilet.

****** 

The above exchange between the passenger and the cabin attendant may appear far fetched.  But those who frequently travel do not find this amusing.  Every additional service (?) is charged extra.  Finally, the consumer would be left wondering as to whether the old system of charging fare was much better!

Arranged tours are no different.  Touring or taking a vacation has now caught the imagination of the present generation.  Those from the older generation linked to the younger generation are no exception.  A vacation or "Leisure Travel" as it is called in the travel agent's language, is planned in advance and is a part of the family budgetary exercise.  As the name itself suggests, it is well and truly a budgetary exercise and involves all the ingredients of a balancing act.  Period of the vacation should be the maximum and yet cost should be minimum.  As many places or attractions are to be covered within the shortest time.  Breakfast, lunch and dinner should be included in the package and the choice of items (Vegetarian/Jain/Non-vegetarian/European/American) should also be as desired.  Travel Agencies keep all these in mind and prepare the packages.  Later on sell them using all marketing skills.  When the booking is finally done, both the agency and traveler are happy.

A recent tour of  Singapore and Malaysia brought these things into sharp focus.  There were some funny aspects too.  Some of them are here:

• The Agency and its employees are mainly interested in  finalizing the bookings without delay.  It is their business.  Standard and well known companies never lie and answer all the questions truthfully.  The only problem is that unasked questions are not answered.  These unasked questions create many problems as the tour progresses.
• We advise young bankers about dealing with auditors: Do not withhold any information from the auditor.  Do not volunteer any information either.  An auditor is a trained and knowledgeable person.  He is expected to ask the right questions and get his answers.  If he does not ask them, well, we are not at fault.  Travel Agencies and their employees have perfected this art.
• They give full details of the attractions/places covered by them as part of the package, in their pamphlets and websites.  As regards others, it is only said "Explore at your convenience".  You are taken to the gate of the building or theme park or attraction.  Their duty ends there.  To enter the building or park or attraction, you have to pay an entrance fee.  It is not included in the package.  It is optional!
• If you have the money and are willing to pay, the day or evening is well spent.  Otherwise you need not worry; you can sit at the gate and patiently wait for those who have gone inside to come out to resume the tour.
• You do not have the luxury of sitting in the air conditioned coach to await the arrival of fellow passengers who have gone inside.  The coach drops you at the gate and is gone for bringing the next batch of tourists.  Either pay up and go inside the attraction or stay out and sweat it out.
• While waiting like this you may need food or water.  It can be bought at the nearby outlet.  At your cost as it is not included in the package.  Not included in the package because you are expected to be inside the building or park or attraction.
• If there are children in their fold, parents have an additional problem.  You are taken to the gate.  Children see the attraction from the outside.  They want to go inside.  They cannot be sent alone. Adults have to accompany them.  Tickets for admission are not part of the package.
• If the aged (senior citizens would be more appropriate) are with you, the problem is even more acute.  "We have come this far.  We may not come again.  If we do not see now, we can never see it" would be their refrain.  Children may at least be promised another visit.  What about seniors?  Can we guarantee another visit?
• The guide with you at the spot tells you that he does not know what was told to you when booking was made.  The one who made the booking is across the seas and cannot be reached.  Even if you reach him by some means, he/she would say that the questions were not asked.  He/she would also assure you that had it been asked, he/she would have truthfully answered them!

What is the solution for these problems?  It is not always possible to travel on one's own, especially to parts of the world where you do not know the local language and conditions.  Temptation to travel and see the world also cannot be resisted.  Tours by well known operators offer good value for money and have their plus points.  The real solution lies in doing one's homework and ask the right questions.  It also lies in putting some extra money in the purse or get an enhanced limit on the credit card.  Dispensing with the practice of keeping accounts while on tour is an added virtue for a leisure traveler.    

They are never Late!

They were there, as usual, sitting with their tools on the steps of the entrance to the closed shop. It was still 5 AM and the shop itself would come to life four hours later. Men and women, who were more fortunate than them, were trickling on to the streets for their morning walks or to get milk for the hot cup of coffee to start their day. Day after day, even on most holidays or festival days, these labour women would be up much before 5 AM and report for duty on the steps of the closed shop sharply at 5 AM. They may not know how a cup of hot coffee or tea tastes in the morning. Their breakfast probably was met out of the leftovers of the food they cooked on the previous night. The tractor would show up in a minute or two and take them with their tools to begin the day's work. They do not know their place of work on that day or any other day. The tractor is their destination and the tractor driver knows the final destination for the day's work. Their work would end just before sunset and wages for the day would be paid to them. On the return journey, they would again be dropped at the morning pick up point. Then they get back to their roadside temporary hut after buying the day's requirements and cook their supper. They sleep well after the meager supper. They are fortunate not to know what is "sleeplessness". They are not lucky to know what is "Provident Fund" or "Earned Leave". They need not spend on beauty creams and hairdo mainly because they cannot spend on them. It is difficult to guess their age; they look forty even when they are just twenty.  

The six women labourers from North Karnataka do not know what is being late to work. What they know very well is that they lose their daily bread if they are not there at 5 AM. They do not know what it is like being late, because they cannot afford to be late.

 *****

They were not there, as usual, while others waited for them. Those waiting for them were losing patience because they were getting late. The vehicle in which they were sitting was parked against the traffic rules, but their was no other place to park. The policeman round the corner may pounce on the driver at any time. The city had come to life long back and the traffic was getting thicker by the day. Everyone was rushing on their two-wheelers or four wheelers or in public transport. Young children were already sitting in their school buses dressed in crisp uniforms looking for the day's excitement at school. But for these who made others wait for them, things were casual. What if they are five or ten minutes late?  Heavens are not going to fall. They are not there for the others; others are there for them. After all, they are colleagues; what is the problem in waiting for a few minutes? This is not the first time they are coming late. This is their usual practice. A practice developed because others have allowed them the luxury for so long. Should they change their practice just because some others are annoyed? Let others learn to develop patience. Patience is the first of virtues.  Patience prevents tension and heart attack. To be late is their right. They know they can be late because they can afford to be late.

 *****    

 

Being punctual is a way of life for many. Being punctual is an anathema to many others. Being unpunctual is itself a way of life for them. "Take life at your own pace" is what they believe in. Even if other lives are affected due to this practice. Some go a step further. They take pride in being late. Sometimes they even say, "Look, we are so consistent. We are always late!"

There is a popular anecdote about Bharata Ratna Sir M Visveswaraya, former Dewan of Mysore. He entertained visitors every day in the morning for a few minutes even when he was in his 90s. He lived actively for a full hundred years. One senior functionary of the Government sought an appointment to meet him. The appointment was granted for 11AM. Sir MV as he was known, was faultlessly dressed and in his study to receive the guest at the appointed time. The guest was late and after waiting for a few minutes, Sir MV went inside the house. Next day, the guest arrived early and waited for the former Dewan. Sir MV met him alright, but gently chided him for two things; being late on the first day and coming without appointment on the second day! Sir MV was known for immaculate preparation for any meeting or delivering a speech. And always being punctual.

Sir MV may be a person too difficult to follow. The lessons are far too many. But the lesson from the six labourers from North Karnataka is simple and easy. Not to be late on any day. Even if you can afford to be late only because you value others time.

Better late than never, they say.  But never late is better than that.

It is the ability that counts!

The young Branch Manager (BM) had a big problem on his hands.  Authorities in the bank had specifically briefed him about the new assignment.  Recently promoted, he was posted as the In-charge of the bigger branch with a heavy customer inflow and growing business levels.  Eye brows were raised when the inexperienced greenhorn was handed over the reins of the sensitive branch.  He was aware that he was under scrutiny of his peers and many of them desired that he should fail.  Manpower shortage was a problem for the entire industry and his branch was no exception.  With business growing month after month, managing the affairs of the branch with limited manpower was indeed a challenging task.  He and his two Assistant Managers were very active and had formed a core team to manage the affairs of the branch.  One of the senior clerks in the branch was as good as an assistant manager and shouldered far more responsibilities than expected of his designation. They were early years of computerization and  this branch was chosen for a initial implementation of a new software for advanced computerization of operations.  Quantity of manpower was limited and its quality compounded the problem.  Aging staff members fighting to upgrade themselves to handle the requirements of new environment presented a pathetic sight.  But the show had to go on.  Each day brought new and unexpected problems.  He was more into fire-fighting and trouble-shooting than attending to the requirements of business development.

Bank organized a three day workshop on computerization and he was directed to attend the same.  He was sitting in the program next to a very senior BM who was due for retirement in less than a year.  Partly due to age factor and partly due to the deliberations which he hardly understood, the old man often dozed during the sessions.  He would suddenly wake up in the middle of his stupor and ask a question of the moderator.  Even before the answer was completed for the irrelevant question, he would be back in his sleepy world.  This was an irritant for the moderator but provided comic relief to the others.  On the third day of the program he suddenly got up from his drowsiness and uttered a sentence: Kuch nahi hoga (Nothing will happen).  The senior man resumed his sleep before our hero could ask him what was the meaning of his statement.  Fortunately, the veteran was wide awake during lunch time and this gave a chance to our hero to pull him aside and ask him the meaning of his comment during the session.  The veteran smiled and replied, "You see, they are talking of new machines and new technology.  Machines do not work.  Humans work.  Aaap jitna bhi accha machine lagaao, Chalanevaale wahi gadhe hain!" (The machines (computers) and software may be of excellent quality, but those who run them are the same old donkeys).  BM was left wondering how true the experienced man's uttering was.

When the BM returned to his branch from the workshop, a rude shock awaited him.  The senior clerk was promoted and transferred to another branch.  A substitute was provided in the next two weeks.  He was an elderly man who was weak in application of interest and arithmetical calculations.  Most of the bank work revolved on these requirements.  Assistant Managers found difficult to work with him and complained about him to the BM.  BM cursed his own fate but decided to get on with things and face the situations as they unfolded.

The branch had its share of complaining customers who frequented BM's cabin with their complaints on various issues.  Their number came down progressively over the next two months.  BM was pleasantly surprised at this development and probed the matter.  He realised that the complaining customers were spending more time with the new elderly clerk and left the branch thereafter with a smiling face!  This man was very good in public relations and had his own way of tacking tough customers.  He could not manage routine counter work but was an expert in understanding human behaviour and meeting customer expectations with unorthodox approach.  Most of the complaining customers were pensioners and senior citizens.  This man was very effective in making them feel important and solving their emotional concerns.  Once emotional concerns were attended to,  they were not much worried about minor service issues which resulted in complaints earlier.  Suddenly BM found an alley in the substitute clerk who gave him relief and time to attend to business matters.  He slowly stated relegating some other issues like liaison with software and hardware vendors and follow-up actions with Government agencies etc.  The substitute clerk did not have the ability to manage routine banking hall activities but able to deliver out-door errands quite effectively. In course of time this clerk was even better than the two Assistant Managers form utility point of view.  The branch won the "Best Branch Award" that year and the new clerk had made substantial contributions for the achievement.

There is a maxim in HRD: It is the ability that counts, not the inability.  Every person is bestowed by the creator with some qualities or the other which could be used effectively.  Effective leaders are able to spot such talents quickly and harness them for achieving team goals.  Of course, the leader should have the time and patience to work on this belief.  Otherwise most of the team members in many teams may be declared as useless or ineffective.